In order to do our part to protect our community from the spread of COVID-19, Tomorrowland New York's retail store will be open by appointment only until further notice. If you would like to schedule an appointment to shop, please email us at email@example.com. Appointments may be scheduled for the following business day, at the earliest.
TOMORROWLAND.NYC Shipping update
In effort to protect our employees and customers, the “Pick up in store” option will no longer be available but we will continue to fulfill orders made on tomorrowland.nyc
We thank you for your understanding, patience and support and we wish you good health.
Tomorrowland New York
TERMS & CONDITIONS
TOMORROWLAND (“the Web Site”) is owned and operated by TML NEW YORK INC, a company based in New York, New York. Please review these Terms and Conditions carefully before using the Web Site. Your use of this Web Site indicates your agreement to comply and be bound by these Terms and Conditions.
All copyright and other intellectual property rights with regard to the content on the Web Site reside either directly with Tomorrowland or with entities that Tomorrowland trade with by license. All photographs pertinent to the webstore/shop etc. are copyright of Tomorrowland. Without the prior written permission of Tomorrowland, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on the Web Site. However, the contents of the Web Site may be downloaded, printed or copied for your personal non-commercial use.
TOMORROWLAND takes your privacy seriously.
We will not sell, trade, or rent your information to anyone. When you place an order at www.tomorrowland.nyc , we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill the order and to communicate with you about the order. We do not store your credit card details. To process your payment, you will be transferred to our credit card processing merchant service.
FAQ & SHIPPING TERMS
SHIPPING & TAXES
All orders are shipped via Fedex within the USA on business days (Monday to Friday).
NEW YORK State Sales Tax of 8.875% will be added to clothing items $110 and over. There are some other items where NY tax rates may apply. This term only applies to orders shipped within New York State.
CAN I PICK UP AN ONLINE ORDER IN STORE?
Yes, you can now pick up an online order at our store location. When placing an order online we offer a “Pick up in Store” option at check out. Kindly note, for “Pick up in Store” customer must enter the Store address (476 Broome St, NY,NY 10013) as the “Ship to” address during checkout, NY sales tax must be applied to any orders picked up in store. Pick up is available in store within 1-2 business days.
POLICY FOR ONLINE RETURNS/EXCHANGES applies to any orders placed on www.tomorrowland.nyc. Kindly have your order# and ID available.
Our Pick up in Store address and store hours are noted below:
We accept payments from the following credit cards: Visa, MasterCard, American Express, Discover, JCB and Apple Pay.
CAN I CANCEL MY ORDER?
Yes, this is possible but please contact us as soon as possible. Please contact us by email: firstname.lastname@example.org ( Would like to create a designated generic email address for ecommerce) with your order details. Refunds will be credited to the same credit card that was used to place the original order.
Once your order has been booked in for collection, we are unable to cancel or make any changes. FEDEX usually collects at 4:00pm Monday – Friday.
CAN I CHANGE MY ORDER?
Yes, if you want to change your order before we ship, kindly let us know before 3:00pm on the next business day or as soon as possible. Contact email@example.com with your order details at least 1 hour before collection. Once your order has been booked in for collection, we are unable to cancel or make any changes. Fedex usually collects at 4:00pm Monday – Friday.
POLICY FOR ONLINE RETURNS/EXCHANGES
If you are not satisfied with your online purchase, you can send it back to us for an exchange or a refund within 14 days of receipt. Please contact us by email before returning any item.
Refunds will be credited to the same payment method that was used to place the original order.
Merchandise returned must be unworn with all tags intact.
When returning shoes, you must include the original literature, shoe box and shoe bags. Failure to comply may result in your return being denied. Packing slips must accompany all returned merchandise.
We recommend that you send returns to us with a carrier that provides a tracking number and insurance. TOMORROWLAND is not responsible for your return shipping cost or any missing package(s).
TOMORROWLAND will process your exchange/return once we have received your original order.
Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchange/refunds are received and processed. In the event that merchandise is out of stock and we cannot process an exchange, you will be refunded, minus the shipping cost. All returns are refunded for merchandise cost only. All shipping charges are the responsibility of the customer.
If you have any questions in regards to return/exchange, please call or email us Monday – Friday (with the exception of Holidays) between 11AM – 7PM EST
Unfortunately, international orders cannot be placed at this time.
POLICY FOR IN STORE PURCHASES AND RETURNS
If you purchase an item at any of our brick and mortar locations our store polices apply. We accept exchanges or returns for store credit with receipt within 14 days of purchase. A copy of receipt must be accompanied with any return/ exchange. Store returns shipped to our Website Returns Address are not accepted.
Items on sale are considered Final. No Returns and No Exchanges.