If you have any questions, are interested in another size or color way, please don’t hesitate to call our Flagship store in New York, NY at (929) 248-8178 or email us at firstname.lastname@example.org. We will be happy to be of assistance.
POLICY FOR ONLINE RETURNS/EXCHANGES
If you are not satisfied with your online purchase, you can send it back to us for an exchange or a refund within 14 days of receipt. Please contact us by email before returning any item.
Refunds will be credited to the same payment method that was used to place the original order.
Merchandise returned must be unworn with all tags intact.
When returning shoes, you must include the original literature, shoe box and shoe bags. Failure to comply may result in your return being denied. Packing slips must accompany all returned merchandise.
We recommend that you send returns to us with a carrier that provides a tracking number and insurance. TOMORROWLAND is not responsible for your return shipping cost or any missing package(s).
TOMORROWLAND will process your exchange/return once we have received your original order.
Exchanges/Refunds, minus the shipping cost are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchange/refunds are received and processed. In the event that merchandise is out of stock and we cannot process an exchange, you will be refunded, minus the shipping cost. All returns are refunded for merchandise cost only. All shipping charges are the responsibility of the customer.
If you have any questions in regards to return/exchange, please call or email us Monday – Friday (with the exception of Holidays) between 11AM – 7PM EST
Unfortunately, international orders cannot be placed at this time.
POLICY FOR IN STORE PURCHASES AND RETURNS
If you purchase an item at any of our brick and mortar locations our store polices apply. We accept exchanges or returns for store credit with receipt within 14 days of purchase. A copy of receipt must be accompanied with any return/ exchange. Store returns shipped to our Website Returns Address are not accepted.
Items on sale are considered Final Sale. No Returns and No Exchanges.